The practitioner will ensure that patients arrive in time for their pre-scheduled appointments. We will make every effort to accommodate any changes due to lateness but in such an event The Natural Healthcare Clinic will have no liability for any loss of Treatment time.
All patients must fill out a consultation form before any treatment can be carried out. You will need to make the therapist aware of any medical history or any allergies.
The Natural Healthcare Clinic reserves the right to refuse treatments where they feel the client is at risk. If this situation does occur then the therapist may be able to offer an alternative. If a patient has a medical condition that we are not told about and suffers a reaction to a treatment the practitioner treating the patient will not be held liable.
The Natural Healthcare Clinic may refuse treatments to any client deemed to be behaving inappropriately or under the influence of drugs or alcohol, with no refund.
If the client cancels a treatment with at least 7 days notice, they will be entitled to a refund of monies paid, excluding any deposits. If less than 7 days notice is received, 50% of the total cost of the treatment will be paid, excluding any deposits (this is at the discretion of the practitioner involved).
Refunds for treatments cannot be refunded if the treatment is cancelled with less than 1 days notice.
Cancellation and rebooking is acceptable providing cancellation is at least 24 hours prior to the booking. Re scheduled appointments must booked and taken within 6 weeks of the initial booking.
Multi treatment Packages
Complete packages cannot be refunded in part, eg; if 6 sessions have been purchased as a package and only 5 sessions taken by the client 1/6 will not be refunded.
If a client cancels a session that is part of the package with less than 24 hours’ notice then we cannot reschedule or refund.
Sessions which are part of a package can only be rescheduled once in a 6 week period
All personal information held by The Natural Healthcare Clinic will be treated as private and confidential and used solely by us and will not be disclosed to other parties.
All practitioners working on behalf of The Natural Healthcare Clinic are fully qualified and insured to practice. They are members of a governing body relevant to their field of therapy. All practitioners operate on a self employed basis and hold their own public liability insurance. Any dissatisfaction of the treatment received is the sole responsibility of the practitioner involved. The Natural Healthcare Clinic will make every effort to ensure a good leave of derive is received.
If you have any questions on the above, please contact us.